FCA US, LLC has announced a major recall affecting more than 24,000 Jeep Wranglers 4XE Plug-In Hybrid Electric vehicles. The recall targets models from 2023 to 2025 due to a software error that can result in loss of drive power, creating a significant safety risk for drivers and passengers. Drivers concerned about potential injuries from this issue may consider consulting a car accident lawyer to understand their legal options. Jeep owners should pay close attention to interim notification letters and additional letters issued by FCA US to ensure timely resolution.
Overview of the Recall
According to the recall report released on October 28, 2025, the over-the-air (OTA) software error affects Jeep Wranglers’ drive systems, increasing the risk of a crash. FCA US, LLC has confirmed that interim notification letters and owner notification letters will be mailed to affected owners after November 25, 2025. These letters provide detailed instructions for addressing the software error and mitigating the crash risk.
Chrysler customer service is available to answer questions and assist Jeep Wranglers owners at 800-853-1403. The recall, identified internally by FCA US as A7C, has also been documented under NHTSA campaign number 25V710000. Owners are advised to check their Vehicle Identification Number (VIN) through the NHTSA website for confirmation.
Why Jeep Wranglers Are Affected
The software error specifically affects Jeep Wranglers 4XE models, which rely on integrated voltage battery systems and hybrid drive technology. A malfunction during an OTA software update can cause a blank screen or sudden loss of drive power, elevating the crash risk. FCA US is developing a fix to ensure that the vehicles operate safely once the update is installed.
This recall highlights the importance of vehicle manufacturing records and monitoring software updates for hybrid vehicles. Drivers should remain cautious and avoid high-speed driving or heavy traffic until the software error is resolved.
Safety Concerns and Risk Warnings
The primary safety issue involves loss of drive power, which may occur unexpectedly while driving. This represents a significant safety risk and potential crash risk. FCA US has issued a formal risk warning to alert Jeep Wranglers owners about the software error. In addition, the recall emphasizes the importance of compliance with the Federal Motor Vehicle Safety Standard and the Federal Motor Vehicle Safety Standard number 138 for components such as seat belts, seat belt retractors, and voltage battery systems.
Features like the Panoramic View Monitor, rear visibility, parking assist software, and rear lightbar accessories can also be affected indirectly if the software error interferes with vehicle operations. Interim notification letters and additional letters guide owners through resolving these safety issues.
Steps for Jeep Wranglers Owners
Owners of affected Jeep Wranglers 4XE vehicles should follow these steps to ensure safety:
- Check Vehicle Status: Use your VIN on the NHTSA website to verify inclusion in the recall report.
- Review Owner Notification Letters: FCA US will send interim notification letters and additional letters with instructions for correcting the software error.
- Contact Customer Service: FCA US customer service is available for questions about the recall and to provide guidance.
- Monitor Vehicle Systems: Pay attention to blank screens, drive power interruptions, or warnings from the Panoramic View Monitor, rear visibility systems, and parking assist software.
- Follow Safety Precautions: Until the software error is corrected, avoid situations that could increase crash risk, such as highway driving or congested traffic.
Broader Implications for FCA US and North America
The Jeep Wranglers 4XE recall is part of a wider focus by FCA US on vehicle safety across its models. Other vehicles, including Subaru Solterra, 2024 Jeep Grand Cherokee, and pre-owned hybrid SUVs, have been monitored for issues related to voltage battery systems, mechanical attachments, and software malfunctions. The recall also underscores the importance of compliance with the Federal Motor Vehicle Safety Standard for seat belts, belt assemblies, reflective devices, and associated equipment.
Additional safety-related components such as outer lens, headlight aim adjustment mechanism, reverse lights, remote start antenna cable, Tire Pressure Monitoring System, and oil change notifications are also subject to scrutiny during the recall process. FCA US continues to ensure that vehicle components, including B-pillar trim, road light, and light bar accessory, meet safety requirements.
Legal and Insurance Considerations
Although FCA US has not faced legal action specifically related to this software error, recalls often trigger class action lawsuits when vehicles present a risk of injury or property damage. Owners should retain all interim letters, additional letters, and recall reports for potential claims. Proper documentation of any CRASH RISK or safety issue is essential for insurance and legal purposes.
Vehicle owners may also consult legal counsel if incidents related to the software error occur, particularly when voltage battery issues or software malfunctions contribute to accidents. FCA US maintains open customer service channels to assist in reporting safety issues and coordinating repairs.
Monitoring and Updates
FCA US, LLC is actively developing updates to address the software error affecting Jeep Wranglers 4XE vehicles. Interim notification letters and owner notification letters are designed to keep customers informed about steps to resolve the issue. Maintaining communication with customer service ensures that owners receive timely updates and access to repairs.
The recall demonstrates FCA US’s commitment to safety compliance across North America and highlights the importance of monitoring software updates in hybrid vehicles. By following all safety guidance, Jeep owners can mitigate the risk of crash-related incidents and ensure adherence to Federal Motor Vehicle Safety Standards.
About TED Law Firm
At Ted Law Firm, provides professional legal guidance for individuals affected by vehicle recalls, software errors, and safety issues. We serve families across Aiken, Anderson, Charleston, Columbia, Greenville, Myrtle Beach, North Augusta and Orangeburg.We help document safety concerns, manage communications with FCA US, LLC, and pursue compensation when necessary. At TED Law Firm, we ensure clear communication, expert support, and tailored legal solutions to protect your rights and resolve vehicle-related issues efficiently.Contact us today for a free consultation.
