Thousands of Volvo and Polestar owners are reporting major problems with their Infotainment system, prompting growing concern over safety, functionality, and vehicle reliability. Issues like rearview cameras freezing, touchscreen controls failing, and entire system resets occurring mid-drive have made headlines and led to an active class action lawsuit investigation. Automotive law specialists and injury lawyers are monitoring the case closely as affected drivers explore consumer protection claims and potential product liability actions against the automakers.
Owners of Polestar 2 and Volvo XC60 vehicles describe repeated software glitches and defective updates that leave essential systems such as climate control, navigation system, and safety systems unusable. Despite multiple software updates and factory reset attempts, these failures persist, raising legal accountability questions over software safety and corporate negligence.
The situation has raised questions about accountability, consumer law, and driver safety for owners of these luxury EV and luxury SUV models. Many attorneys and personal injury lawyers anticipate vehicle defect litigation and possible breach of warranty lawsuits as evidence mounts from affected consumers nationwide.
Common Problems in the Volvo and Polestar Infotainment System
1. Rearview Cameras and Backup Camera Failures
Many drivers have complained about rearview cameras and backup camera displays going black, lagging, or showing distorted video feeds. In certain cases, the infotainment head unit displays error messages like “Camera Unavailable” or reboots entirely.
A faulty camera system can create severe visibility hazards while reversing, especially when parking or maneuvering in tight spaces. The recurring Camera Failures have made even basic tasks dangerous for many owners.
2. Frozen Touchscreens and Random System Resets
The Infotainment system in affected vehicles often freezes, reboots spontaneously, or undergoes complete system resets without warning. Drivers have experienced interrupted Google Maps, muted audio system functions, and lost voice commands mid-journey.
These software glitches can force drivers to attempt factory reset procedures or even restart the entire car. In severe cases, critical features like climate control and safety systems go offline.
3. Loss of Essential Vehicle Features
When the Infotainment system malfunctions, owners lose access to necessary features including:
- Navigation system guidance
- Climate control settings
- Android Auto and Apple CarPlay
- Bluetooth pairing and Wi-Fi connectivity
- Sirius XM radio streaming
- Google apps and Google Built-In platform
These failures have a direct impact on ownership experience, reducing the vehicles’ value and creating potential safety system risks.
Reported Models Affected
Owners of both Volvo and Polestar vehicles have reported these problems across several model years, especially:
- Polestar 2
- Volvo XC60
- Volvo XC40, XC90, and S60
The recurring issues indicate systemic problems across multiple vehicle models, not isolated incidents. Some car dealerships, including Volvo Cars Manhattan at 565 11th Avenue, New York, have reported consistent consumer complaints related to infotainment malfunctions and delayed repairs.
Real Driver Experiences
Drivers have taken to forums, Reddit, and consumer websites to describe the problems in detail. One Volvo XC60 owner noted that after receiving a software update, their system began freezing during drives. They described “no sound from the audio system, no Google Maps, and the screen constantly rebooting.”
Another Polestar 2 driver wrote that their Infotainment system “restarts every 20 minutes, the backup camera is black half the time, and Android Auto won’t stay connected.”
A third owner attempted multiple factory reset and Over-the-air updates but said none resolved the issues.
Even after following official recall steps, many report repeated warning lights, drivetrain errors, and voltage issue alerts tied to the 12V battery, inverter module, and battery energy control module.
These ongoing defects suggest the problem may involve the vehicles’ electrical systems or antenna module, not just temporary software glitches.
Recalls and Software Updates
2025 Volvo and Polestar Recalls
- In May 2025, Volvo recalled over 400,000 vehicles to address malfunctioning rearview cameras and frozen screens.
- In September 2025, Polestar 2 recalled nearly 27,000 vehicles to resolve similar defects.
Both automakers released software updates intended to improve system stability and prevent crashes during Over-the-air updates. However, many owners reported that these software update patches did not fix the issue.
Some drivers said the new update introduced additional bugs, including inconsistent Google apps, failed voice commands, and disappearing owner profile settings.
Potential Root Causes
Experts suspect that these recurring problems stem from deeper issues involving:
- Faulty integration of the Google Built-In platform
- Weak voltage regulation within the 12V battery and inverter module
- Malfunctioning antenna module communication
- Poor Over-the-air updates deployment strategies
- Sub-standard assembly components such as torx screws or strut bearings
Such technical shortcomings undermine the reliability expected in premium Scandinavian design vehicles.
Legal Action and Class Action Lawsuit Investigation
The widespread nature of these failures has triggered a class action lawsuit investigation. Owners claim that Volvo and Polestar failed to disclose known Infotainment system defects that compromise safety and reduce vehicle value.
The TED Law has invited affected owners to report issues and explore their rights under Lemon Law and consumer law.
If you purchased or leased a Polestar 2, Volvo XC60, or other model and experienced persistent failures despite multiple repairs or software updates, you may qualify to join the class action lawsuit.
Under Lemon Law, drivers can seek:
- Replacement or repurchase of defective vehicles
- Compensation for repair costs and vehicle devaluation
- Coverage for attorney fees and related damages
Consumer complaints from around the country reveal that even vehicles under warranty have suffered repeated failures with no permanent fix.
Why the Infotainment System Defect Is Serious
Beyond inconvenience, these Infotainment system defects create potential hazards. Losing access to navigation system guidance, climate control, or backup camera visibility while driving increases accident risks.
Many owners note that warning lights appear simultaneously with system freezes, showing codes linked to electrical systems and battery energy control module malfunctions.
Drivers report sudden shutdowns of safety systems like lane-keeping assist, adaptive cruise control, and collision avoidance. In a luxury SUV, such failures can be catastrophic.
Attempts to Fix the Issue
Owners have tried several remedies recommended by car dealerships, including:
- Performing a full factory reset of the Infotainment system
- Installing the latest software updates and Over-the-air updates
- Replacing infotainment head unit hardware
- Checking for voltage issue and 12V battery errors
- Resetting the owner profile to factory settings
However, many say the issues recur even after service, leading to frustration and doubts about the long-term reliability of their luxury EV investment.
The Role of Lemberg Law and Consumer Advocacy
Lemberg Law, a nationally recognized firm focusing on consumer law, has taken the lead in gathering consumer complaints and examining whether Volvo and Polestar violated warranty obligations.
Founder Sergei Lemberg has publicly stated that these persistent Infotainment system defects may warrant broad legal action. Owners of Polestar 2 and Volvo XC60 vehicles are encouraged to file reports if repeated software updates and factory reset efforts have failed.
Under U.S. Lemon Law, consumers have the right to compensation if a luxury EV or luxury SUV cannot be repaired after reasonable attempts.
How Owners Can Protect Themselves
- Document Everything: Keep a log of each software update, system reset, and error message. Note when backup cameras or rearview cameras fail.
- Get Reports from Dealerships: Request written summaries from car dealerships after every service.
- Save Evidence: Record photos or videos of the frozen touchscreen controls, malfunctioning Google Maps, or disconnected Android Auto.
- Check for Recalls: Confirm if your VIN is included in any recall involving the Infotainment system or software update patches.
- Consult Legal Experts: Contact a law firm experienced in Lemon Law or class action lawsuit cases for consumer law support.
These steps strengthen your case if you decide to join the ongoing legal proceedings or file an independent claim.
Safety Risks and Vehicle Devaluation
The inability to rely on safety systems or backup camera visibility undermines public trust in these advanced vehicles. When key functions like Google Maps, audio system, or climate control fail, the car becomes less safe and significantly less valuable on resale.
For many owners, the frustration of repeated Over-the-air updates, failed voice commands, and unresolved software glitches has tainted the overall ownership experience.
Expert Commentary and Technical Outlook
Cybersecurity and electrical experts have analyzed reports showing that malfunctioning inverter module or battery energy control module connections can trigger cascading electrical systems faults. These faults may generate warning lights or intermittent shutdowns of the Infotainment system.
Engineers also point to poor integration between the Google Built-In platform, navigation system, and vehicle firmware. Continuous Over-the-air updates that are incomplete or interrupted during download may corrupt data, requiring manual factory reset.
Mechanics have also found physical damage from loose torx screws inside the infotainment head unit, worsening drivetrain errors and audio system malfunctions.
Consumer Law Remedies and Next Steps
If your Volvo or Polestar 2 continues to exhibit these issues, you may qualify for protection under Lemon Law or the ongoing class action lawsuit. These legal avenues exist to hold automakers accountable when software updates and repairs fail to correct systemic issues.
Filing under Lemon Law may entitle you to a vehicle replacement or refund. Joining a class action lawsuit can help recover expenses tied to repeated repairs, vehicle devaluation, and safety risks.
For those with recurring error messages, failed software update, or continued Infotainment system crashes after recalls, pursuing legal representation could be the next logical step.
About TED Law
Ted Law Firm, we help consumers pursue justice when corporations fail to deliver safe and reliable products.We serve families across Aiken, Anderson, Charleston, Columbia, Greenville, Myrtle Beach, North Augusta and Orangeburg. Our firm has experience handling class action lawsuit cases involving automotive defects, software update failures, and Infotainment system malfunctions.Contact us today for a free consultation
